What is OFCOM?

Ofcom is the UK regulator for communications services — telecoms, broadcasting, postal services and, since 2023, online safety. It licenses spectrum, regulates BT Openreach, enforces broadcasting standards on TV and radio, and from 2025 enforces the Online Safety Act duties on user-to-user platforms and search engines. Consumers can also escalate unresolved complaints about telecoms or broadband to Ofcom-approved ADR schemes.